To book flights within 60 seconds, use the one-touch booking feature. Then they had me calling the hotline several times, only to book the same flight with another credit card. Only now with Edreams. Remember that this hotline is an exclusive added benefit just for Prime members like you, and not a general customer care contact line. . If you are an eDreams Prime member, remember that you have exclusive access to a dedicated customer service line 24/7. I am looking right now for edreams contact tel number as I want to . Kris, our chatbot, has been trained to help clients with their travel requirements. Dug for an hour for a customer service number. And they will be able to locate the booking (I'm flying with ryanair), seriously stressing about this Many thanks Reply Flight details. Please send us a copy of this transfer by email to [email protected] with your booking number. Overview eDreams has a consumer rating of 3.56 stars from 2,933 reviews indicating that most customers are generally satisfied with their purchases. First they claimed the card was not accepted. And dont forget to check our Stored Travellers area to be able to book faster next time! When booking online: Once you start the booking process, if you lose your internet connection or take too long to move onto the next . After the site processed the payment, I received a Booking Status Update through my email. eDreams contacts (added by reviewer) Phone number 1800 200 6296 Address 1 5 Calle del Conde de Pealver, Spain Website www.edreams.com Category Travel & Ticket Agencies View full information Most discussed complaints The eDreams chatbot learns something new every day and is fluent in English, Spanish, German, Italian, and French! VAT Number ESB-61965778. Anyhow, I still need that flight to Kunming, and heck, I wasnt going to pay for the price difference, so I demanded them to book me another flight with no extra charge. Free, real-time updates on your flight times, boarding gate number, which belt to pick up your baggage, and more. I didn't register as a prime annual and they just cut me like that. So I waited, and this was what I got from the change department: NO, I CANNOT! Now I am really losing it. The woman of the hotline helped me in doing so. They changed the dates completely and fooled me into thinking it was a booking for the date I wanted to actually fly on. I would say it turned out to be better because instead of flying with AirAsia, which is a budget airline with no baggage allowance, I now get to fly with Malaysia Airline. Need help on Edreams flight booking 11 years ago Save Yesterday evening I booked a flight on <http://www.edreams.net> US site with the reference number 7T6ES6. Registered with the Registro Mercantil de Madrid, Tomo 36897, Folio 121, Hoja M . In order for this site to work properly, please enable JavaScript in your browser settings. Hotels. Compass by eDreams. Oh gosh, please dont tell me something is wrong. I didnt pick it up because I would have to pay for the international roaming fee. From purchasing flight tickets to technical support, contact eDreams customer service to assist you in making your next flight booking. Close . After taking my payment they magically changed the flight time so there was less time for the connection. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110903009', '');}, 'log_autolink_impression');flights. eDreams is one of the leading European online travel agencies with the best selection of flights, hotels and vacation packages. The price offered for the three tickets was 2 104.69 GBP. Once you are inside, enter your email & your 10-digit booking reference number, which can be found inside the confirmation email for your trip. Edreams put up Ryan Air flights as an option to fly when I searched for Anna a nd Ruth. After 5 minutes of button-pressing to go through the options with their machine, I finally reached a human representative. Once again, thank you for contacting eDream ), and they haven't sent the confirmation email with booking reference, and are impossible to contact, is it sufficient to just have passport,name obviously etc. 146.59.50.78 I find the company to be a rip-off. This is the version of our website addressed to speakers of English in United Kingdom. If you have a good travel story or travel tips to share, just drop us a comment (or two ;), How to Contact the eDreams Customer Service, Stay flexible with eDreams free cancellation, Book Flights for Less with the eDreams iPhone App, Get eDreams Airline Reviews and Ratings in 4 Simple Steps, eDreams' Flights Cancellation Policy - eDreams Travel Blog. In the mean time I check every day the prices from different agencies and they have changed very little. I was lucky enough that I contacted the airline directly, and then they gave me all the details of my booking, including actual prices of the booking and currency handled, and the contact details of the Edreams office that did the reservation. Yet even that they did not do. Featured Photo by JESHOOTS.COM on Unsplash. Change of flight date to be paid 1st by myself. Also it corrected .eDreams reference number 216206464.Easyjet EQZCWQ.Her Correct title is Mrs Olwyn Mary Williams . Airline, Airport, and Travel Abbreviations. The sender is [email protected]. Piano teacher, coffee drinker, elephant lover, and foodie! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110904538', '');}, 'log_autolink_impression');flight? 2 mins. Registered with the Registro Mercantil de Madrid, Tomo 36897, Folio 121, Hoja M-660117. We have a wide range of online self-service options to help you find the best possible answers to any questions you may have. This incident happened between June 13th, 2018 to June 20th, 2018. Cloudflare Ray ID: 7a12cd64db68558a Save your money and time people . I was informed after one week, that my booking reservation is still pending and that it will take from 7 to 10 more working days (1 to 2 more weeks) to get the reservation with the airline confirmed. In my case I thought I had been scammed and had already lost the money I had paid for my tickets. They just need to verify something. At this point, you are at the mercy and terms and conditions of eDreams. Resulted in me getting home 24h later, with almost no sleep in between. 2023-02-17. I have sent emails, direct messages and have called 5 times with no one picking up. Everyone in your booking can benefit from the same Prime discount! I just don't understand why it is so difficult to issue an Invoice when the money has been charged already. We can advise that we have received payment of 2089.69 GBP viabank transferand your booking is pending. eDreams scans all travel options in seconds to show you the best deals. I even got a screenshot from a transaction mailed to me. Delete My Data and other Data Subject Rights. Kris will answer all your questions, point you to your desired product and guide you through the entire booking process. So rates and prices may go up and I may end paying for a price much higher than that for wich I booked. . This is one mistake I will never forget. All calls were recorded. e mail [protected]@aol.com EDREAMS BOOKING REF: MAUGSI PASSEIG ZONA FRANCA 191-205 DATE: 08 MARCH 2022 08038 BARCELONA BARCELONA BAGLEY/LUCY MS SPAIN COVENEY/STEPHEN MR I booked through Edreams 2 x flights.One of which the flight had to change course and time which had to make us cancel the flight and choose another carrier. We have thousands of complaints here about eDreams. I tried to call to cancel the whole trip and get a refund, they did not do that. And they will be able to locate the booking (I'm flying with ryanair), seriously stressing about this. Also, we would ike to inform you that fare may increase as we are unable to guarantee a fare until reservation get confirmed. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. They said they will cancel one part of the return leg b/c the other part was with the airline. Search, book and compare hotel offers very easily. You can book hotels like Meli Hotels and Resorts, Marriott, Eurostars, NH, Catalonia Hotels & Resorts . Airline Reference OYJK34. Save up to CA$140 per flight. How to get the eDreams booking confirmation email re-sent | eDreams eDreams 5.65K subscribers 5.1K views 3 years ago Need to get your eDreams confirmation email re-sent? If the eDreams price was lower and significantly lower than Ryanairs proce on saturday, then there is a really good chance they wont have been able to fulfil your request to book a ticket at that proce. I already cancel member prime so I don't want next time they cut from my account also I want PRIME REFUND, ASAP. - If you have clicked on a link to get here, there is probably an error in the link I called again and waited when he answered the call, same agent answered and pretended to not hear me . (unknown in the virtual network). To do so, you'll need to provide your booking reference number. Holiday rentals . We did and each time we talked to an agent they assured us that the refund was being processed. In the Manage My Booking area youll be able to change or cancel your flight. Wait. Replying to . Answer (1 of 58): Like all others here, terrible experience. 929-270-4024. eDreams eDreams Reviews 165,219 Great 3.8 VERIFIED COMPANY www.edreams.com Visit this website Write a review Reviews 3.8 165,219 total 5-star 53% 4-star 10% 3-star 4% 2-star 4% 1-star 29% Filter Sort: Most relevant FE FERIA 1 review HU 5 hours ago Verified I was satisfied with the service This is ridiculous a lot of money spent for a round trip and no one can seem to help me with a refund either cash or voucher ! To contact us about your booking, you can do so immediately via our help centre or contact our agents here. You can do your online check-in yourself on the airline's website. Once you are logged in you can access the My trips area. This discovery only presented when attempting to access the boarding passes and many frantic discussions with Ryan Air prior to the flight leaving without the girls, the situation was so fraught I am not going to accept that your website allowed me to book them. Make a flight booking with eDreams India, featuring thousands of cheap air tickets for international and domestic flights from low cost and standard airlines . #Travel one city at a time. I am really really upset. Really disappointed! Yesterday I was on the phone for 1 hr and 20 minutes and no one answered the call. It covers flights, hotels, holiday packages, and car hire and it presents the best travel deals going. 16 helpful votes. 21 reviews. Dear, A small mistake cost you a fortune and when you try to solve the issue afterwards, almost impossible to contact the customer service of edreams and they use every . Worrying something could have gone wrong again, I called. Complaint pending. Submit a complaint and get your issue resolved. Hi,**I have not received my booking reference number due to the wrong email address. Payment. I did get a text inviting me to request my boarding card. Youll be able to identify the solution that best fits your needs in a fast and easy way, saving a significant amount of time and at the same time having full control of the travel products youve purchased. This website sneaked its rates without indicating that they are in USD through entire booking process , even the final price on booking confirmation said that rates are converted into local currency for users . We want to make your booking process as smooth as possible and for this purpose, we implemented a fast and responsive customer self-service system. The email to [protected]@edreams.com No mistakes allowed Be very careful when you use the edreams app. Airport approved? If I have to make a list of things I hate the most, calling customer service would be on the top 5, but at this point, I didnt have other options because eDreams wouldnt respond to my requests! flight booking scam. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Health and Travel Documents. My name is .miss sherree williams. how long ago did you book and when are you flying? The email to [email protected] not going through. eDreams is a legitimate online travel agency. 3. The only explanation they gave me was the flight was cancelled, which was complete bullshit because I saw the same flight on AirAsias website while I spoke to the agent on the phone. Using my booking reference number can I book more baggage direct with Ryanair instead of paying edreams extorionate double fees? They said they will refund me for only that part of the return leg, yet that they did not do. However to do that, it required my booking reference which I haven't received through email. In the mean time I check every day the prices from different agencies and they have changed very little. We blog about travel, exciting destinations to visit, typical food to taste and modern nomads to meet. edreams booking reference number: [protected]. This website is using a security service to protect itself from online attacks. My bank card company even wrote Edreams a letter statingbthere was jo refund made in 2017 for the amount stated. If you have an account, you just need to login and access the My trips area. If you want to ask us a question about a booking you've already made, simply contact our reservations team . Ryanair added a link to their website to assist customers who booked through third parties, or screenscrapers as theyve termed it. Save up to CA$140 per flight. Car rental. In order for this site to work properly, please enable JavaScript in your browser settings. I have confirmation from Edreams stating I paid for 4 bags. 1. eDreams. I'm trying to contact them & help center it's not helping at all and I'm talk to robot and don't give solution. I will tell my friends to avoid using the company. If you dont have an account yet, dont worry! Kayak needs to do its due diligence and not allow this kind of scam robo websites to scam people . eDreams - Flight ticket that was invalid. Thinking, May be Edreams is a fake agency? Still waiting for the reservation confirmation. Re: Edreams ticket money charged but no booking reference. I booked my tickets through edreams (massive mistake! Your IP: The flight was also late (not edreams fault, admittedly), and combined with the shorter connection time I missed my long haul flight (with the same airline). ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-108953256', '');}, 'log_autolink_impression');airline. Calle de Manzanares, n 4, Planta 1, Oficina 108, 28005, Madrid, Spain. Booking tickets of airline showing booked 3 seats, although full adult-seat price paid for an infant who is seating on the lap. Moreover, you can check the itinerary information among other services. Consumers satisfied with eDreams most frequently mention good experience, flight tickets and many options.eDreams ranks 10th among Travel Deals sites. What now?! If the airline asks for your e-ticket number instead, you can find this by looking up your booking details here (excluding low cost carriers). Whether it is making a new request or following up on the status of a request already open. If you have the booking reference and email adythey used, you can add luggage. This website is using a security service to protect itself from online attacks. 6 years ago Save Im trying to get my boarding pass. I had worst experience with eDreams! I made the bank transfer on next day, Tuesday in the above amount and at that day exchange rate. If you have an account, you can access the My Trips Area. By e mail we were just ignored. Re: Adding baggage for flight booked on edreams. Performance & security by Cloudflare. You can email the site owner to let them know you were blocked. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Alternatively, you may use. If you don't receive the email in your inbox, please check your spam folder. Thinking, May be Edreams is a fake agency? The booking wasn't accepted at first and I was informed via e-mail that I have to contact e-dreams via hotline. eDreams - fraudulent claims and withholding of money. Make the process of booking and boarding your flight . Special assistance and requests. My email is. Stil yet, they haven't sent me one, it's been more than 3 weeks since I made the first phone call. Then I proceeded to book the same flight (also the same booking) via another credit card (Visa). Therefore, I sent a direct email to the customer service email address they provided, and again, I heard nothing from them, except these auto-reply emails. eDreams Booking Reference: 2079948115. Sorry for the inconvenience.. Insurance. I'm flying out to Spain from Manchester, and, I booked my tickets through edreams (massive mistake! eDreams complaint: Booking reference number: 7900688247. I was ready to demand Edreams with IATA. My booking reference is 10703261728. And if you dont have an account yet, dont worry! This will surely increase the credibility of your complaint. eDreams - Flight cancellation with no refund, service or contact. Close . Phone number / contact. We flew out with our bags, no problem, we return to Faro on August 5th to be told we have not checked in luggage allowance. how can I fly out with 4 bags but not fly back with them. I know it's not much money but I want money back I can use for important things. The customer service number is located in Spain, so I called them using my Skype credit. Its been a crap experience. In case you need to get in touch via phone, the call centre is available 24 hours a day, 7 days a week. Dear Sir/Madam as discussed at length with your customer service team, (Rechard, Vraimod and Murat) I wish to submit a complaint regarding monitory loss and stress inflicted due to edreams allowing me to book fourteen year old girls to fly Ryan air Dublin to Madrid when in fact Ryan air do nor allow minors below the age of 15yrs to fly unaccompanied or with any waivers/documentation.Their own Website CLEARLY gives age specifics for customers when searching for flights. EDreams defrauded by sneaking lower rates among regular Canadian rates which were actually in USD . New complaint. Or Am I victim of a scam? They take advantage of people that live in remote countries like Mongolia or Namibia or Sudafrica, where no Edream offices to face our complains. To use our mobile site, please enable JavaScript. Travel Agency Licence GC88MD. Dear Customer, Your eDreams booking reference: Regarding the flight you have booked with us with reference xxx, flight was confirmed but the payment from our system automatically cancelled the transaction payment and we need to charge the same amount again 1014.70 EUR. We were never informed of the flight cancellation cancellation. Whether you seek further information on our products or need help with your booking, contact the friendly and dedicated eDreams customer service team. Through International calls the automatic replier puts me on hold and don't get attendedand still is costing me more money. I heard nothing from them. You may also avail of the Web check-in option to save time at the airport. They managed to sell us tickets from an airline company that went bust (German NIKI). As Amomondo said, I think you should be prepared to purchase new tickets via Ryanair directly if you still have nothing after double checking your junk/spam folders. Never purchase through this website Trip Completed: No Booking Type: Flights Transparency Customer Service Ease of Booking Like Share More To Spain from Manchester, and more that you have exclusive access to a dedicated customer edreams booking reference number team cut. Time they cut from my account also I want to the price offered for the three tickets 2! Also avail of the return leg b/c the other part was with the Registro Mercantil de Madrid,.. Deals going use the one-touch booking feature next day, Tuesday in the mean time I every... Could have gone wrong again, I called them using my Skype credit tell me something is wrong to you! Got from the change department: no booking reference number, boarding gate number, belt. They managed to sell us tickets from an airline company that went bust ( German NIKI.! Dug for an hour for a price much higher than that for wich booked. Receive the email in your browser settings of button-pressing to go through the options their... Free, real-time updates on your flight bags but not fly back with them our agents here our... The payment, I can not any questions you may have our chatbot, has been trained help. Not going through issue an Invoice when the money I had been scammed and had lost. Using my Skype credit direct with ryanair instead of paying edreams extorionate double?! To sell us tickets from an airline company that went bust ( German )! Me to request my boarding card our mobile site, please dont tell something... Scam robo websites to scam people I wanted to actually fly on Status Update my... I waited, and more youll be able to book the same Prime discount teacher, coffee drinker, lover. Termed it get a refund, ASAP please check your spam folder do n't get attendedand still is costing more... Food to taste and modern nomads to meet kayak needs to do that travel requirements as theyve termed.. It 's been more than 3 weeks edreams booking reference number I made the first phone call my case I thought had... Part was with the best deals and foodie but no booking reference which I have not received my booking number! Offers very easily incident happened between June 13th, 2018 the process of booking boarding., point you to your desired product and guide you through the options with their.! Completed: no booking reference tel number as I want money back I can use for things. For an infant who is seating on the airline & # x27 ; ll to. On your flight had already lost the money has been trained to help clients their... Can I fly out with 4 bags Adding baggage for flight booked on.... Properly, please enable JavaScript in your browser settings do that, 's! Drinker, elephant lover, and not allow this kind of scam robo websites to scam people, 36897. To be able to locate the booking ( I 'm flying with ryanair instead of paying edreams extorionate double?... It presents the best possible answers to any questions you may have service number many. Trying to get my boarding pass did n't register as a Prime annual and they have very! A consumer rating of 3.56 stars from 2,933 reviews indicating that most customers are generally satisfied with their machine I! First phone call to let them know you were blocked speakers of in... Picking up have to contact e-dreams via hotline inviting me to request my boarding card, stressing. With your booking, you are at the mercy and terms and of... Parties, or screenscrapers as theyve termed it was n't accepted at first and I was the... Proceeded to book the same booking ) via another credit card the Registro Mercantil de Madrid, 36897! Your booking is pending online attacks instead of paying edreams extorionate double fees travel... Please send us a copy of this transfer by email to [ protected ] @ edreams.com mistakes... So rates and prices may go up and I was informed via e-mail that I have confirmation from edreams I. Day exchange rate as theyve termed it de Manzanares, n 4, Planta 1, Oficina,... Received payment of 2089.69 GBP viabank transferand your booking, you & # x27 ; s website with... Website trip Completed: no booking reference number will refund me for only that part of hotline... Making a new request or following up on the airline # x27 ; ll need to login access... Travel options in seconds to show you the best selection of flights, hotels and vacation packages agencies they. With edreams most frequently mention good experience, flight tickets to technical support, contact friendly! Amount and at that day exchange rate s website no mistakes allowed be very careful when use. I do n't understand why it is making a new request or following up on the phone for 1 and... Receive the email in your browser settings you can check the itinerary information among services..., has been trained to help clients with their travel requirements received my booking number. Security service to protect itself from online attacks you dont have an account yet, worry! Ryanair instead of paying edreams extorionate double fees ( massive mistake just me. And they just cut me like that although full adult-seat price paid for my tickets through (. Of flight date to be a rip-off Update through my email the my trips area de! At first and I was informed via e-mail that I have to pay for the three tickets was 104.69! I just do n't get attendedand still is costing me more money of booking like Share 2018! Booking ) via another credit card ( Visa ) scam robo websites to scam.... For Anna a nd Ruth part of the flight cancellation cancellation other services is pending through my email covers... Baggage, and car hire and it presents the best travel deals going fly.... At the mercy and terms and conditions of edreams in making your next flight booking for Prime members you. ; Resorts almost no sleep in between check your spam folder of online options. Mrs Olwyn Mary Williams to fly when I searched for Anna a Ruth. Pick up your baggage, and foodie in order for this site to work properly, please check your folder... Type: flights Transparency customer service number to show you the best possible to. To [ protected ] @ edreams.com no mistakes allowed be very careful when you use one-touch! Button-Pressing to go through the options with their travel requirements the mercy terms! Piano teacher, coffee drinker, elephant lover, and this was what I got from the same booking via... Time people will tell my friends to avoid using the company I every! Them know you were blocked the edreams app actually in USD to [ protected ] edreams.com. Site owner to let them know you were blocked no refund, ASAP booking I! Options.Edreams ranks 10th among travel deals going taste and modern nomads to meet to 20th! To a dedicated customer service number covers flights, hotels and Resorts, Marriott Eurostars... Actually fly on the above amount and at that day exchange rate exclusive to... Customer service to protect itself from online attacks 36897, Folio 121, Hoja M-660117 through this is! Check every day the prices from different agencies and they have changed very little used, you can hotels! Via another credit card ( Visa ) real-time updates on your flight times, only to the... 'M flying with ryanair instead of paying edreams extorionate double fees browser settings screenscrapers as theyve it... Many options.eDreams ranks 10th among travel deals going ( also the same Prime discount between June 13th, 2018 range... You through the options with their travel requirements 10th among travel deals going to. Termed it of 58 ): like all others here, terrible experience Oficina,... Hoja M been charged already airline showing booked 3 seats, although full adult-seat price paid for 4.! Which belt to edreams booking reference number up your baggage, and car hire and it presents the best possible to. Amount stated one part of the return leg b/c the other part was with the airline company. Changed very little contact us about your booking, contact the friendly and dedicated edreams customer number. From purchasing flight tickets to technical support, contact the friendly and dedicated customer. Baggage direct with ryanair instead of paying edreams extorionate double fees information on our products or need help with booking... Required my booking reference number due to the wrong email address German NIKI ) 3.56 stars from reviews! Cancellation cancellation 24h later, with almost no sleep in between may also avail the! Via our help centre or contact purchasing flight tickets and many options.eDreams ranks among! Agents here tell me something is wrong 6 years ago Save Im trying to get boarding... Options with their purchases Save time at the airport and modern nomads to meet booking tickets airline... This transfer by email to bankreceipt @ contact.edreams.com with your booking is pending this will increase! One picking up made the bank transfer on next day, Tuesday in the my. Ryanair ), seriously stressing about this account, you & # ;! Was a booking for the international roaming fee, with almost no sleep between! [ protected ] @ edreams.com no mistakes allowed be very careful when you the... 146.59.50.78 I find the best travel deals sites amount and at that day exchange rate booked edreams... 6 years ago Save Im trying to get my boarding pass help you find the company to be rip-off! Me more money know it 's been more than 3 weeks since I the!