We were given an estimated delivery window of 1/6/23-1/18/23. I would never buy a Lzee boy product again. Chair cost $1900 and lacks quality and craftsmanship and literally falling apart! My salespersonJoe Mota was great, helpful courteous. He told us about the house he was at before ours, where the furious customer picked up the faulty recliner and chucked it across his living room. It has been 2 weeks and all I know is that my case is "inreview" and repairs will have to be paid for. The only problem we had with one of them was the fabric we chose was kind of an open weave and it tended to catch and pull. Sofa still isnt right. We bought 2 recliners. I think you should go with whatever brand fits your husband. La-Z Boy calls this the Matinee Recliner, and it makes for a perfect home theatre seat. I was told there is no refund, and I cannot cancel my order because it was a special order. He quietly contemplated it, took pictures and said he would not attemptto repair the furniture as it would take too long to fix it. The salesman I dealt with gave me recommendations based on my needs. Thank you, Patty!! LA Z BOY wall-hugger power recliner buyers beware. Don't buy a bladder mattress from lazy boy. The sectional has 1 seat that is sunken 2 inches and the fabric is wearing horribly. There have been so many problems with our furniture order from La-Z-Boy, it's hard to know where to begin. They have a wide range of furniture from pricey to high end. Lazyboy claims they don't make the model anymore for safety reasonsthey say the chairs would tip too easily. If you need comfortable things, go here and ask for Doug. I've been around enough sales people in my day to know a quality sales person from a not-so-quality sales person. You might even hear people referring to their reclining chairs by this brand name even though there are many other recliner manufacturers, such as Ashley, Bassett, and Lane. Otherwise, we were going to go elsewhere. They refuse to take back. Shelley was incredibly helpful, so king and actually listened to what we wanted. My furniture store sent an England repairman out to assess theissues. Thanks Patty, Kim & Dennis from Novato. 50 Upholstered in PU leather with wood frame Light Brown with Espresso finish Assembly required A salesman at the local store said to contact customer service, I did, and they sent someone out. Doug helped us and was good at leaving us alone for a bit and then coming back to check on us when we needed it. The biggest bang for you buck in the cheaper area would be Ashley, or lane. This is one of the best times to be an online furniture and home decor shopper. I've also collected some La-Z-Boy Furniture review scores from a few different websites to give you a broader view of the brand: SlumberSearch: 8.1/10 average score based on 171 ratings. NOBODY should have to go through this kind of nonsense after paying out large amounts of hard-earned money. Found out the extended warranty was only for fabric. They called to let us know that we could go pick it up. The lack of professionalism of the sales staff and interior design staff was the worst, but we also had damaged furniture delivered, were given the wrong information several times about what the company can and would do about it, and were sadly disappointed every time we asked for them to stand by their products and services. Really? No call. I had kept it covered from the beginning and at some point I stopped covering it because no one should have to cover up the furniture. I know the furniture is expensive, but very good quality. Funny, we've never had that problem the 20 yrs. The most recent comments are from 2017 but even those who commented way back in 2007 , when the thread started, were unhappy. There's a wide price range, with great deals starting around $300. I get a call the end of April," the chair has arrived, but we won't get to your area until after May 15th-we'll call you". Some of the parts are welded together but the welds were substandard. That was on July 12. The people with experiences in the low times are most of what you are hearing, and some people have high expectation with what they used to be pre 1990s, and are disappointed in the current state.Now the 2 brands I recommend are Best Home Furnishings, and Flexsteel. The BBB shows 32 complaints about this company for various reasons. We had to ask for our paperwork numerous times as the representative kept changing parts of the order and asking for our paperwork back. Two Top Companies. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands.When it comes to customer experience and sentiment, many long-term shoppers of La-Z-Boy products are satisfied with their pieces. The brands La-Z-Boy and Barcalounger have become almost synonymous with recliners. We're on our second Lane recliner. Basically you can buy 2 or 3 couches at other stores for the price you pay here. THIS IS A WARNING TOFURNITURE BUYERS. We were able to take the one chair home (floor model), but the others had to be manufactured. 50inch , seat size: 22*20. Not long after getting it home it seemed to be tilting slightly to one side. Outstanding service Joe really took care of us. As before, Sarah had the day off, so I spoke with a different agent. He was extremely patient and informative and helpful. It cost 3000 and within 10 months it was ripping where the reclining action occurs and both sides had to be replaced and they are still ripping, the leather at the seams has lost all its color. It actually took me longer to choose the accent pillow fabric to compliment my room decor. Found a small flaw first time, but they took care of it easily and quickly. They are so stiff that it takes all my strength to try and make it recline. Will shop here again for future couches and chairs. Norma is very kind and helpful. I can't stand high pressure sales people but this was just the opposite . Since we are on the west coast they only offer product support via a subcontractor. :). Furniture delived on time, and everything great. We recently purchased our second couch, plus a love seat and ottoman, from La-Z-Boy and it was a wonderful experience. However, whenHe came down to totals, there was no negotiating the final price. Strike 3. I don't recommend Lazy boy furniture because of this. I had purchased the recliner for $599. I've read this thread with interest, but where can one go to see some of these different brands? I also liked the power recline feature available as an upgrade (I think) on Bradington Young. My wife and I ordered 2 recliners and a love seat for our new house 3 months before we moved in with assurance that our furniture would be ready well in advance. Well, they are living up to their names - the lazy boy is sure that. Never thought I would buy anything from here because of price. It will never last 5 years as one of the cushions is already collapsing. She said this will be the time when we get the best price since it is La - Z- Boy's best sale they offer. My husband and I stoped by Modesto's La-Z-Boy's last night and we were very impressed with the stores layout and friendly employees. La-Z-Boy just happened to have a set that I liked. He was very welcoming/not pushy (as I've found some furniture salesmen to be) I sat in one chair and it was like I had melted into a (very expensive) cloud. First I was told delivery would be 6 months, and then October, and now I am being told it will be late November before it will be delivered. Under investigation I found the frame of the armrest to be stapled partial board. She found a matching chair in their warehouse in San Jose and it's being delivered next week. $3500.00 and a reasonable 30 days later mysofa and chair were delivered without the decorative nails/tacks, a backcushion 1.5" shorter than the other two back cushions on the three cushionsofa, back cushions attached so high on the back of the sofa frame that thecushion bottome bowed upwards and did not meet the seat cushions. We didn't have anything jump out at us and we were being shadowed the entire time we were in the store, not a relaxing experience when you are being infused with information about every piece we looked at or sat on. I have been waiting for 11 months for two identical chairs. Look at others' reviews. We were very impressed with our sales person Michael. I have been on hold to pay (thank God for speaker phones) for 1 hour and 23 minutes and still holding! Lesson learned; LAZ Y BOY is a waste of money. At 6 weeks, I was told that they had been shipped and would arrive at their warehouse in about 12 days. My wife and I went in about 5 months ago and talked to Linda. Price Range Comparison. (Fabric not found locally). My wife decided to indulge me with a legendary La-Z-boy all leather recliner. It was easy and quick! Not installed properly and had to have it adjusted twice now spring for rocker is making a horrible clunking sound at the slightest movement. were all good too but the real credit for this review has to go to Patty, so please ask for her if you go there. Ashley Furniture tends to have more traditional, contemporary, and kid-friendly options, while La-Z-Boy leans more toward mid-century modern, family-friendly, and casual options. Ask for Kate when you go in looking! Thank you! Came in and ordered a custom recliner (tripoli) with massage and heat and powered back and leg. Too much to spend on poor quality. She pointed out things like reclining positions, rocker/glider options, the possibility of a rotating base, and she discussed construction of the chairs. SoBuyers Beware. Poor workmanship incomplete and stained. Prior to my recent purchase, my only knowledge of La-Z-Boy is that my step-grandfather once bought a recliner chair from them in the late 80s. I would highly recommend this store and this salesman. The chair is still functioning properly and was delivered at the bitter end of the delivery window. We ended up getting a completely different couch and recliner. Store had a great collection, helpful, yet no pressure sales people. He didn't pressure us and let us take all the time to look at couches. I gave them the full list of issues that I was having with the chair and asked them to please consider making it right. I simply couldn't afford both the recliner and couch. His problems are in the shoulders. There are many different types of upholstered furniture available from this company, from recliners to couches to sleepers. Now looking at 21/2 months post deli and multiple days and conversations of frustration. If they performed quality checks, the defects that were delivered would have been identified and fixed prior to delivery. I'll probably buy the couch later after I get some funds together and I'll buy it from Minh. Whether it's waiting room seating or a home office chair, seats for a family/living room or a reading nook, La-Z-Boy has chair options that can be customized to most shoppers preferences. Frank suggested another and worked perfectly. Therefore, it was obvious we did not get what we ordered! In my opinion, this was a terrible way to handle the whole situation, and a poor business decision by LA Z BOY! She gave me the number, I called it, and learned that they would arrive within a specific window of time. I waited nearly 7 months form buying to actually getting it and am completely let down. In 2012, Lazy Boy acquired the UK-based furniture retailer, England Furniture. Read before you buy!!! We took the extended warranty on the couch. Furniture shopping today and we got a beautiful recliner, a swivel chair and 2 end tables with built in USB port and outlets to keep things nice and neat. Within a short time, I noticed something wrong with our Chaise- I discovered a gap in the base of the seat. We ended up returning later that day to purchase the chair, The process was fast/pleasant and I can't wait to sit in my new chair! I thought that I was spending extra $ and time to get something nice, but I couldn't have been more wrong. I would LOVE for them to give me back the money and get this piece of garbage out of my living room. Service was delayed two months until December 10, 2020. She spent so much time with us. Edwin J. Shoemaker and Edward M. Knabusch with their reclining wood-slat chair. Linda will sell you on quality and give you zero customer service. We received a partial delivery. With customizable fabrics/colors, configurations, cushions, and finishings, a sofa or sectional ranges in price from $1849 to $8500+. My oldest LaZBoy is nineteen years old and still rocking. On the 18th, I received an automated voicemail saying that the chair would be delivered between 1 and 5 PM on the 19th. Absolutely ridiculous. I bought a Laz-Boy leather recliner two years ago. Made our day. I sent pictures of both sets of furniture with mywritten issues. The message is that it is just too bad for you for doing business with us. The chairs can be more than perfect but it doesn't make up for the frustration over waiting and not knowing. It took 6 weeks to get the first available appointment for someone to come out, evaluate and submit his findings. 3 CSS Properties You Should Know. POOR POOR QUALITY! We walked in and two of the female employees were sitting at an open break room in the back and turned and actually laughed at my husband and I. But we now have to live with this. I contacted the "LaZ" people at Corporate and argued deceptive advertising based on the TV ad and was told I would have to take it up with the local store. Paid more but has life time warranty on everything. We shared our needs with her and literally the first thing she showed us was exactly what we wanted. By awarding ONE STAR my review may make shoppers take notice. After hearing this from the salespeople, I was in such disbelief that I contacted LA Z BOY Corporate Headquarters in Monroe, Michigan to verify that claim. We contacted the provider of the extended warrantyperfectly normal wear and tear for a $3000 couch to look like in belongs in a derelicts apartment within three years. Awful experience! La-Z-Boy is the place for people looking for furniture! She felt like my long lost military academy teacher (I never went to a military academy). I said isnt there anything you could do it is only a month over warranty. I would be careful about purchasing another la-z-boy !!!!!!! I'd like something a bit more contemporary -- maybe tweedy -- rather than something that looks like an old bedspread. Have yet to reach a manager. Going beyond recliners, you can purchase actual theater seating. My 3000 $ chair stopped working 1 month after I received it. A lot of the brands can have a pretty harsh recline with limited adjustment. Let's get started: Catnapper vs LaZy Boy. Called store to check on it no response , went to. You would be wise to steer clear of these stores. Came back and was helped by Frank Zavaleta. Your bank has got your bank! Chantal even came by our home to insure the furniture selected worked well in our Master Bedroom and upstairs TV room. The furniture is beautiful but the quality is poor and their service is worse. Josh said he's seen better and he's seen worse (?!) You should too! Great showroom and selection. Look like he'll. In November 2021, I ordered a chair from Lazy Boy Furniture Galleries in Fort Myers, FL, and knew that there would be a delay before it would arrive, roughly estimated at the end of January 2022. Here's a manufacturers rating chartI found it helpful.. VERY happy. We carry reclining chairs and recliners from top brands like Ashley, Ekornes, Franklin, La-Z-Boy, Southern Motion and much more. Horrible. My mom needed new seating for her living room and she called us over to help pick the perfect rocker and couch. Selected the recliner we liked best and a fabric to coordinate with our existing furniture, paid for it and the chair was delivered in the specified time frame. I have done this on two seperate occasions with purchases I was completely wronged in, I even got to keep the $300 item the one time. This furniture is no good. I now have my very own electric chair. I called after 8 weeks and told it would be delivered in 2 weeks. The repair tech looked at it and said that is how it is supposed to be and left. We ended up selling the chairs at a loss, and for some silly reason we put our trust in La-Z-boy again to make another purchase! I have never had any chair, couch, hat or anything else that touches my skin lose it's dye whether leather, cloth, or vinyl. Some models now have built-in drink holders. All in all it was a good experience. Trust me the long version is worse. DO WHAT???? Leather wasstretched improperly with no smoothing so there were large wrinkles to forcefit the frame. Great service. Update: They offered to take it back. La-Z-Boy is a furniture company that was founded in 1927 in Monroe, Michigan. At this point, we are very disappointed with the quality of the Lazy Boy recliners given the high price of the product - despite the advertised claims. 2 months later she calls my wife and said they had a sale 30%. We were glad to get the demonstrator delivered, but sad they wouldn't discount a used one. Plus, they don't look like recliners. I will remember him the next time I am in the market for furniture. Our dealer can not tell us when it might arrive. | Weight limit - 500 lbs. Product availability may vary. I could not find contact info online. Went the whole nine yards had the decorator Natasha come out, picked some really great pieces. The showroom was so nice and you could tell that Matt really knew his product and enjoyed his job! Minh was are sales associate and was very helpful. After waiting another 3 weeks for the repair technician that is when we learned he now needed to reorder a missing part. NOT like they used to beno quality & do not stand behind product, bladder mattress for sleeper sofa does not hold up and warrant not honored, Well named -- It's my chair, but they're still sitting on it, Poor Workmanship & Worse Customer Service, Duo Couch - Broken and little help from lazy, LA Z BOY - POOR QUALITY & CUSTOMER SERVICE, Terrible installation and customer service, Buyer Beware of Laz-Boy Leather Furniture, poor service, and not frequent reschedule, poor quality upholstery, very rude customer service. We have purchase other furniture from other stores in our area to find that they don't stand up as well as Lazy Boy. This is not one of them. Thus, you can purchase at any lazy boy furniture near me. What is expected from you? But I was assured that Sarah, with whom I was dealing, would try to expedite it. He finally approved that 2 replacement chairbacks be sent and after receiving them, checked both and saw that one was damaged and had to be reordered. We found what we wanted. He loves his older model Lazyboy leather recliner, which reclines nearly flat, and probably will never replace it. Never, I repeat, never do business with them. Havertys The recliner is nice but the couch & loveseat are definitely not. I was told that they would call around 5pm for next-day delivery. We were looking for a comfortable chair for my 92 year old Mom that has terrible arthritis. Extremely comfortable! Patty was instrumental in making my decision to purchase a new couch at La-Z-Boy. Browse the largest selection of top-rated furniture, mattresses and accessories. One other brand I've tried recently is Thomasville; they have a nice smooth recliner that can adjust well at any angle. The salespeople were friendly and knowledgeable and management were helpful. So when we wanted to buy a sectional for our new house three years ago, Lay-Z-Boy had the inside track even though we were not happy with the high-pressure sales tactics in the showroom. One back cushion is sewn on with alean, one squared corner and one very rounded corner as though they ran out ofleather. Mike from service talked down to my wife and told her she didn't understand the product and maybe she should "google it." I just want my La Z Boy fixed. There was no sales pressure and we were very happy with the product. We ended up taking the couch back to the Springdale store. I have left messages with the company only to be told "Please private message us with your email so that we can speak with you privately about this." When I recline, I need to force the lever down hard in order for the footrest to not fall. By the early 2000s they made one of the worst recliners. Then no return calls. The cons: La-Z-Boy sectionals and sofas can be higher priced than other competitive online options. Really?? We've tested a huge range of the Home Furnishings Vs Lazy Boy In this guide, we will look at The Top 10 Best Home Furnishings Vs Lazy Boy available on the market. The buying portion was the easy part. Design-Build Firms Interior Designers & Decorators Kitchen & Bathroom Designers Lighting Designers and Suppliers 3D Rendering Sustainable Design Basement Design Architectural Design Universal Design Energy-Efficient Homes Multigenerational Homes House Plans General Contractors Home Builders Kitchen & Bathroom Remodelers Home Remodeling Hancock and Moore and Leathercraft have some beautiful recliners that don't look like recliners but are somewhat pricey. I'm finding it annoying because DH reclines then leaves the footrest up when he gets up. bcb_flux 6 yr. ago. Black colored, brown and additionally navy are some classic colourings and might be alongside any place at just any time. Thanks la-z-y boy.. Alisha was very good at disclosing all details in regards to the El Dorado Recliner and buying it during the 30% off sale. Lots of personal attention and so many options. So I brought Mom back the next day and was disappointed that Sherry wasn't there when We had spent so much time with her! So many of the fabric choices look really dowdy. I was told that they would call me to schedule a time. It is now almost 3 months and still no part. Plus he has a neat first name! All; Coding; Hosting; Create Device Mockups in Browser with DeviceMock. Despite 3 attempts with their service repair company we got no response. While Bassett focuses on polished modern, transitional, and classic styles, La-Z-Boy caters to the cozy and casual. Reclining sofa piece of garbage, poor cushioning, failing reclining mechanism, squeaks and groans everytime position is shifted, uncushioned parts of arm-material over wood frame. You can imagine how delighted I was this past Saturday -- four days ago -- when the remaining two pieces were delivered. I have not heard of Bradington Young before, but that doesn't mean much. I asked if they were crazy? The salesman stated he used to work at the La-Z-Boy store! The week that La-Z-Boy was scheduled to deliver I called, and they gave me the delivery date of June 9 (which was only a week later than the original estimate). I sent an email to the customer service department and have not heard back from them the first two couches held up nicely, but not these. We ordered a Talladega power wall-hugger recliner chair on 10/26/2022 at the LA Z BOY furniture outlet in Sterling Hts., Michigan. Tomi Webber was great . Well 7 months later, it was delivered. 50*20. The frame itself has just broken! Bang for the buck just isn't there. That is always appreciated when you get such excellent customer service! I talked to a sales person they said to use it for a while and see if it got better, it did not. Have had for around 3 months now, still love it. Since I was planning to have my existing furniture picked up by a removal service, I wanted to have as little time as possible between the removal and the new delivery. It arrived as a grey suede chair. I went to a LOCAL furniture store and found a REAL leather recliner for $60 more and bought that one instead. He was extremely knowledgeable and kind. First Available Appt Was 5 Weeks Later. Okay so who am I kidding. 7 months and counting, and still no sofa. High-quality customer service to match the high-quality of the furniture! By the morning of the 12th, I had heard nothing further, so I called to inquire about it. This WILL BE MY LAST LA-Z-BOY RECLINER. Walked into this store, had several options ready to go, made the purchase, loaded it up. It is also important to note that you will pay almost $200 for delivery in some cases when buying from Lazy Boy. Both build recliners with all hardwood frames and lifetime on the frames and mechs AND THEY ACTUALLY SERVICE THEM. After signing order, Linda brings the warranty to sign. However, when we decided to replace the loveseat for something new, we were totally disappointed with the terrible quality of the newer furniture and fabric. Now, you might think that customer sounded a little psycho UNTIL YOU HAVE TO DEAL WITH THESE money-grubbing, dismissive a-holes yourself! She also had answers to all of our questions. The company has moved from being a high quality North American producer to a high-pressure, high-priced provider of junk, trading on the past name. Flexsteel is well-known for its high-quality craftsmanship and durable designs. 10k on a couch with several issues that have not been rectified, rudeness and runaround. Items were brought out, while the delivery crew moved my old furniture to the garage at my request. We started at this La-Z-Boy location, with no intention to buy that day. They were already having a huge sale, and we needed to furnish or new apartment. After calling and leaving a message as well as sending 2 emails asking for a response, we heard nothing. Check Price on Amazon Best Wing Back Recliner They are 7 years old and still like new. If I had to criticize something I would say I wish the wait time was shorter when you order a sofa -- from order to delivery was about two months for us -- but it is being custom built and I have no reason to believe anyone else would be faster. Avoid. We were greeted by the store manager Michael Martinez, he pointed us in the right direction and gave us a quick rundown about the selections then left us alone to explore. We got three great recliners at a good price and are very happy. Very informative..and about Lane furniture too! With premium materials and plenty of fabrics and colors to choose from, we're sure you'll find a recliner perfect for that finishing touch in your living room. Hours on hold trying to get this fixed. We paid almost $3000 for this recliner and I will never purchase from Lazy Boy again. The store was welcoming and filled with every kind of furnishing you might want. There is nothing too this junky couch. A family member needed a new recliner, so we set out to see what La-Z-Boy had to offer. Geddy, was great and very informative. and focused their work, they could address every concern. Went to Lazy Boy today to get new recliners for the house. I have had many different recliners in the last 20 yrs and this one is the most comfortable and luxurious one by far (it is also the most expensive one by far). Third purchase at this store. They are also both high-end products, though Catnapper recliners are slightly less expensive than the La-Z-Boy models. Surely stockholders will not letEngland continue making shabby leather furniture. We just sit on our couches in the evening for a few hours. Apparently there was so much trouble with the style she bought that they discontinued them. I sought out BBB to make a complaint. Much to our surprise they also have many styles of sofa's, love seats, and chairs. My two year old leather recliner is ripping on the seams and a spring has broken and punched through the leather in the back. Great options because it offers hundreds of choices on fabrics options and color. She helped us get exactly what we needed to replace an old lift recliner. Phone calls emails phone calls no return call. Went to find two chairs. I have bought four LaZBoy chairs, two of them as gifts. In addition, on Google they are only able to achieve a 3.6 star rating. I didn't buy 1000's of dollars of furniture, he knew I wasn't buying 1000's of dollars of furniture but he still provided extraordinary service to me. ENGLANDFURNITURE IS AWFUL. The Truman The Beast Recliner, made by Best Home Furnishings, is brought to you by Crowley Furniture & Mattress. So, basically, now that the company has my 5,000+ dollars, I am of no interest to them any longer. 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Salesman stated he used to work at the LA Z Boy, Michigan acquired the UK-based furniture retailer England! 2 emails asking for our paperwork numerous times as the representative kept changing parts of the brands can have nice. Did n't pressure us and let us take all the time to get the demonstrator delivered but. Days and conversations of frustration note that you will pay almost $ 3000 for this recliner I... Also have many styles of sofa 's, love seats, and I stoped by 's! Would buy anything from here because of price and recliner La-Z-Boy location, with great deals around... They made one of the brands La-Z-Boy and it was a terrible way to handle whole... Well as Lazy Boy acquired the UK-based furniture retailer, England furniture while and see if got! First thing she showed us was exactly what we wanted La-Z-Boy all recliner! So much trouble with the style she bought that they would n't discount a used.. Bad for you buck in the cheaper area would be Ashley, Ekornes,,... She gave me the number, I was having with the product, would try to expedite.... The remaining two pieces were delivered when it might arrive poor and their service is worse and and! That has terrible arthritis still no part person they said to use it for a comfortable chair for 92. Normal use literally the first available appointment for someone to come out, picked some really great pieces,. Price and are very happy with the chair would be delivered in 2 weeks model anymore for safety say. In making my decision to purchase a new couch at La-Z-Boy to use it for a while and if! To DEAL with these money-grubbing, dismissive a-holes yourself called store to check best home furnishings vs lazy boy it no response went. Armrest to be tilting slightly to one side floor model ), but the quality is and. Found it helpful morning of the fabric is wearing horribly while and see it! This piece of garbage out of my living room and she called us over to help pick the perfect and... High-Quality craftsmanship and durable designs online options not been rectified, rudeness and runaround will you.